The worse complay ever

It’s now been more than 2 months that I’m still waiting for feedback for 1. as there is money that’s unaccounted for but was debited from my account , I have been calling them like I’m not sane because they do not timelessly get back to their client with constructive feedback..2nd the whole service is to remove debt but I find that amusing as there is an account that till this day hasn’t been paid.. I owed less than R300 on that account but even today they account claims to not have been paid , I’ve asked that they forward proof of payment to the relevant department and cc me on the email as it will be proof but after 2 months that still is difficult to be done. This is one of the worse decision I have ever made and would strongly advise against