VK
Vishnu K
1 reviews | Active since Nov 2020
25 Feb 2022, 10:32
GLOBAL PART ONLINE - REFUND REQUEST
I enquired about a fuel pump for my Renault Koleos. I was told they can get it for R2500. I had to do a deposit and send POP so that they can order the part. Surprisingly 3weeks later I was told they cannot get the part at that price. I requested my refund. Unfortunately another 3 weeks later after numerous messages and calls to GPO, I have not received my refund. I am kept on told that that the refund request have been forwarded to the Boss. He will make the refund today or tomorrow. This is really not acceptable. Frustrating when people lie to you. How can I take this up legally? Please advise.🙏🙏🙏🙏🙏🙏 People I have spoken to was Stanley, who doesn't work there anymore and Edward.
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Vishnu K's updateReviewer Update
01 Mar 2022, 11:41Dear GPO Management team,
Firstly, I'd like to say thank you for your intervention in this mater. As promised, the refund was done today. What I can't understand why it had to come your desk for something so simple to resolve. GPO, is a good company to deal with. I had very good experiences with them. However, their refund policy need to be looked at. Thank you once again.
Firstly, I'd like to say thank you for your intervention in this mater. As promised, the refund was done today. What I can't understand why it had to come your desk for something so simple to resolve. GPO, is a good company to deal with. I had very good experiences with them. However, their refund policy need to be looked at. Thank you once again.
VK
Vishnu K's update01 Mar 2022, 11:41
Reviewer Update
Dear GPO Management team,
Firstly, I'd like to say thank you for your intervention in this mater. As promised, the refund was done today. What I can't understand why it had to come your desk for something so simple to resolve. GPO, is a good company to deal with. I had very good experiences with them. However, their refund policy need to be looked at. Thank you once again.
Firstly, I'd like to say thank you for your intervention in this mater. As promised, the refund was done today. What I can't understand why it had to come your desk for something so simple to resolve. GPO, is a good company to deal with. I had very good experiences with them. However, their refund policy need to be looked at. Thank you once again.