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Shantal O

1 reviews | Active since Nov 2019

28 Nov 2019, 16:18

DO NOT ORDER FROM THIS COMPANY!! WASTE OF TIME!!

Pathetic service from the staff at Global Parts Online. #Never order from them!!!! Willem responded to my online request for a Fiat Strada Ignition, I tried contacting him but no answer then a woman answered but had no idea what I was talking about as if I called the wrong company. I call the next day requesting an Invoice so I can pay and get the part couriered to us, 2 days later Mariska arrogantly said she will help, received the Invoice, we made a payment, we receive a waybill stating overnight delivery, the next day I try and track out package and nothing, I call the couriers and the staff says that nothing was picked up. So I go into the reviews only to see customers complaining about the company, so it looked like it's their pattern with all their customers. I then phoned Erika requesting a refund for the courier charges and I will get my own courier there. I requested pics of the part to make sure its the correct part and Erika says "the part looks small" now this is when I started to get angry as this company messed me around from the first email off saying yes we have your part. I immediately requested a FULL REFUND!! Luckily for them, the money was refunded the next day! DO NOT FALL INTO THE SAME TRAP!

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