AG
Alfreda G
1 reviews | Active since Apr 2011
23 Sept 2024, 07:48
IF YOU WANT A FAULTY CAR GO TO GLOBAL AUTOHOUSE
If you want a faulty vehicle go to Global Autohouse, bought a Ford Eco Sport from them, after I took the car, Willem assured me that the car was in good order, the driver windows sticks and the clutch is faulty, took the car back for 2 weeks. Nothing fixed, also told me nothing wrong with the clutch... the car has 70 000 km on it and if the clutch is faulty this car was not taken care of.
Will never return to this dealership.
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Global Autohaus's replyOfficial
03 Oct 2024, 14:38Dear, Mrs. Grobler We at Global Autohaus pride ourselves on providing the best service
possible. This is our mission, and we go the extra mile which is visible from all our 5-star reviews received on this same platform. We addressed all your concerns to the relevant finance house at the end August and ongoing in the beginning September. Then you decided not to bring the vehicle in as per our communication to the finance house. We then met in my office 3 days before you posted this 1-star rating. In that meeting you showed me pictures of an accident on a sand road somewhere with a burst tire and mirror hanging. This apparently was our fault, and I clearly disagreed pointing you to your insurance broker. We hereby wish you all the best in getting your vehicle repaired by the insurance company.
possible. This is our mission, and we go the extra mile which is visible from all our 5-star reviews received on this same platform. We addressed all your concerns to the relevant finance house at the end August and ongoing in the beginning September. Then you decided not to bring the vehicle in as per our communication to the finance house. We then met in my office 3 days before you posted this 1-star rating. In that meeting you showed me pictures of an accident on a sand road somewhere with a burst tire and mirror hanging. This apparently was our fault, and I clearly disagreed pointing you to your insurance broker. We hereby wish you all the best in getting your vehicle repaired by the insurance company.
Global Autohaus's reply03 Oct 2024, 14:38
Official
Dear, Mrs. Grobler We at Global Autohaus pride ourselves on providing the best service
possible. This is our mission, and we go the extra mile which is visible from all our 5-star reviews received on this same platform. We addressed all your concerns to the relevant finance house at the end August and ongoing in the beginning September. Then you decided not to bring the vehicle in as per our communication to the finance house. We then met in my office 3 days before you posted this 1-star rating. In that meeting you showed me pictures of an accident on a sand road somewhere with a burst tire and mirror hanging. This apparently was our fault, and I clearly disagreed pointing you to your insurance broker. We hereby wish you all the best in getting your vehicle repaired by the insurance company.
possible. This is our mission, and we go the extra mile which is visible from all our 5-star reviews received on this same platform. We addressed all your concerns to the relevant finance house at the end August and ongoing in the beginning September. Then you decided not to bring the vehicle in as per our communication to the finance house. We then met in my office 3 days before you posted this 1-star rating. In that meeting you showed me pictures of an accident on a sand road somewhere with a burst tire and mirror hanging. This apparently was our fault, and I clearly disagreed pointing you to your insurance broker. We hereby wish you all the best in getting your vehicle repaired by the insurance company.