MB
Miles B
1 reviews | Active since Jan 2019
30 Jul 2025, 09:26
I received good and prompt service from Lucky Motsepe
I received good and prompt service from Lucky Motsepe. There were, however, a few minor issues as the OTP was signed on 16500kms and when I took ownership the mileage had gone up by ****ms. Aparently, the Principal at Global Autohause has the perogative to do that but it does not make for a completely ethical sale in my opinion. Apart from that...I was happy.
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Global Autohaus's replyOfficial
19 Aug 2025, 09:57Dear Mr. Bean,
Thank you for taking the time to share your experience. We’re pleased to hear that Lucky Motsepe provided prompt and professional service — your kind feedback will certainly be passed along.
We do, however, regret any frustration caused by the mileage difference noted between the signing of the Offer to Purchase and the delivery. To clarify, the vehicle was advertised with the exact mileage shown at the time the images were taken. Prior to your commitment, the vehicle was viewed by your representatives, and the DEKRA report reflected a mileage of 17,461 km. Once your commitment was received, the car was no longer driven and was reserved for your collection.
While the vehicle remained within our operational policy during this period, we fully understand that even minor discrepancies can impact a customer’s perception of transparency. Your feedback is valid and appreciated, and it helps us reflect on how we can improve communication around such matters going forward.
We’re glad to know that, despite this concern, you were happy overall with your purchase. Should you need any assistance in future, please don’t hesitate to reach out.
Global Autohaus's reply19 Aug 2025, 09:57
Official
Dear Mr. Bean,
Thank you for taking the time to share your experience. We’re pleased to hear that Lucky Motsepe provided prompt and professional service — your kind feedback will certainly be passed along.
We do, however, regret any frustration caused by the mileage difference noted between the signing of the Offer to Purchase and the delivery. To clarify, the vehicle was advertised with the exact mileage shown at the time the images were taken. Prior to your commitment, the vehicle was viewed by your representatives, and the DEKRA report reflected a mileage of 17,461 km. Once your commitment was received, the car was no longer driven and was reserved for your collection.
While the vehicle remained within our operational policy during this period, we fully understand that even minor discrepancies can impact a customer’s perception of transparency. Your feedback is valid and appreciated, and it helps us reflect on how we can improve communication around such matters going forward.
We’re glad to know that, despite this concern, you were happy overall with your purchase. Should you need any assistance in future, please don’t hesitate to reach out.