Rediculous service and tall tales!

In November 2015, I took my vehicle to Global Autobody for some very basic insurance repairs. Knowing all too well that parts for my vehicle may take a while to get, I specified from the very first day that Global Autobody must assess the damages, take note of all needed part numbers and colour codes so that I could have my vehicle back until they had all the parts and had completed all the spray painting in order to only require a day or two to refit the parts and hand my vehicle back to me.<br> <br> After 3 weeks, with christmas rapidly approaching and many tall tails about parts being there or still coming, I had had enough. To add insult to injury, the person whom I had been dealing with telephonically seems to have a compulsive lying disorder. I established this when she would say she would call me back, only to tell me days after, when I called her back that there was no answer (I have a voicemail box, i return missed calls and almost always answer calls). This is on top of lying to me about the parts being there when in actual fact they were not.<br> <br> I mentioned all of the above to the manager last year, yet in 2016, Zani is still working there and STILL lying about returning calls....