poor service

Hello peter I am Karel Keet. I bought a Audi i.8 non turbo engine from Global auto spares Contractor for the amount of R 14000.00 including courier charges. Banking details: Bank: ABSA. Account Name: Global Auto spares. Account No: ***. Branch code: 632005. Monies were paid into their account on the 8th April 2020, Invoice no: GSC 10322. The salesman selling the engine to me was Mr. Patrick Masoake cell no: *** The Engine were picked up by Fed express deliveries on the 9th of April 2020. The contact details of the person from Fed express couriers are as follows Miss R. Pamela Cell no: +***9 Email: ***

I received a message from Miss R Pamela that my parcel need a transportation refundable insurance deposit of R4080.00 which were paid by me on the 10th April 2020 into Standard Bank Acc Name: M.T Insurance. Acc No: ***9 branch code: 051001. Reference: Engine Premium. I received another message on the 22nd of April 2020 from Miss R. Pamela where she's asking for a trading license which Id didn't have, I informed Global Auto Spares regarding the matter. The license was submitted by Global Auto spares, where they asked me to deposit R 3000.00 which was also a refundable amount after receiving the licence back from the courier company. I deposit the amount of R 3000.00 in the following account. Bank: FNB. Account name: Z G Audition. *** 8018 827. Branch Code: 250 655 Ref: Licence Deposit. According to the tracking number they provide me the engine are currently stuck in Welkom since the 01st of May 2020 which they again asked for an amount of R 2150.00 for storage so I payed the money because I was now desperately in need of the engine because I must fixed my car. I was supposed to underwent an operation in Bloemfontein on the 01st of June 2020 but because of transport problems I had to postponed it till the 10th of July 2020. On the 08 of June I had a telephonically discussion which she told me that the insurance is going to pay me out for all my expenses and I must wait for 10 days for the payout. I tried phone her after the 10th day but both Global Auto Spares and Fed Express Deliveries does not respond to any of my of my calls or messages. I will appreciate if you can help me in this regard. Karel Keet