Disgruntled consumer taken for a ride

I approached Global Affairs Services in Sept 2023 - based in Northgate Mall to assist with expediting my son's passport, this was a little of a complex application which Gill 100% promised could be done and sorted, I was asked for an immediate payment (not a small amount for her services), which I did not hesitate to pay. I was promised appointment after appointment to do biometrics etc, but every time it got to the day an excuse came my way, either the lady my appointment was booked with was in another department, or water issues or system offline, this has carried on until Nov, when Gill promised to refund me in full due to my application and appointments not being forthcoming. In the meantime, I lost the R600 online application fee and have only received a portion of my money back from her. I was even nice enough to tell her to keep R1000 of the payment for her "ëfforts" Every time I call or message Gill I am ignored or get some soppy excuse of her being sick or checking bank accounts etc. She even tried getting more money out of me to change my marriage status on the system as she said it still showed I was married, but after me calling Home Affairs head office and being told that the system shows divorced, I contacted her, and the story changed to it being a Randburg system error.

To this day I am still trying to get my money. Every day that I message her, she threatens me back.

Please be wary - what you are promised is not what gets delivered.