Poor online shopping experience

I have had a bad online purchasing experience with glo lighting. I ordered a few light bulbs on 18 March to date more than 10days later nothing delivered and no communication. When I call to enquire I am kept on hold for a long time and, I am then promised that it will be delivered the following Day, the following day arrives and nothing is delivered, again with no communication whatsoever. I don't think I will purchase from this store anymore