Bad service

Customer service needs major work. I visited the showroom four times, leaving queries for quotes with different staff members, and didn't once get a follow-up thorough or clear enough to make an order (and had to go elsewhere). It's a shame because the showroom is beautiful. I don't know if this happened because I was interested in less expensive fittings. But if you're not interested in selling those with enthusiasm, then don't offer them. My partner runs a similarly niche and high-end business in the fine art sphere, and he has shown me how critical it is to treat your "less important" customers with exactly the same attention and enthusiasm as you treat those with fancy or bulk orders -- especially in a country so riven by inequalities.

It's sad that this appears to have been an issue for years.