Poor Service delivery

I paid a deposit of R600(At their Showroom) on a Saturday to have the Glitz and Glam team to come and take quotes at my apartment. We agreed on the day that the deposit was paid that they will come the following Tuesday at 2pm. The Tuesday came and went, I had to call on the Wednesday to follow up. Then another appointment was set and just like before no show up. Every time I called the Guy( Moyo) kept telling me he is busy with a client in Pretoria...excuses, excuse, as thou I was not a client. The least you can do is communicate if you are not coming. Eventual, he came, took quotes and promised to send the quote the next day. 2/3 weeks later after chasing them to send me the quote I got the quote and made the deposit as I needed them to install blinds ASAP. 3 Weeks passed and no communication from them. I was now tired of chasing them because they are very good with excuses but fail to communicate. I eventually went to the store very dismayed and ****ed off for their lack of delivery and communication. They have a \No Refund "policy and I had already parted with about R2000"