Poor communication and bad attitude

I received my dresses after a very long wait. I wouldn't mind the wait if communication was up to standard but unfortunately the service I received was exceptionally poor. There was hardly any communication after the order was placed.There doesn't seem to be an efficient structure or system in place.I say this because when I asked multiple times for updates and later on, for waybill informatiom, they couldn't supply me with anything. It turns out that the order never left the factory at all,and had I not chased the matter I would have still been waiting blindly for the delivery. When querying with the owner about this, i get treated as though I am the one at fault. There is no humility and only excuses. I wouldn't recommend Glitter and Glamour creations to anyone.