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On the 5th March I requested a refund on dresses ordered as my mother in law had already paid for dresses without my knowledge . I was advised on the 8th March that they will speak to the Financial manager as they do not normally offer refunds. On the 11th March I received an e-mail saying my order will be refunded and once I followed up how long it would take for my money to be refunded I received an e-mail on the 20th of March I was advised it would take 30 days. I followed up numerous times and finally received a reply on the 3rd of May to say the matter was being investigated as it shows on their side that the refund was done. Once again having followed up numerous times I have yet to receive an update.