INCORRECT INFORMATION GIVEN

AWARE THAT MY GYM MEMBERSHIP CONTRACT EXPIRES THIS YEAR, I QUERIED THE DATE OF EXPIRATION WITH THE LADY AT RECEPTION (FIONA) - SHE CHECKED THE SYSTEM AND ADVISED ME THAT IT EXPIRED 26/10/2015 . NOT WANTING TO RENEW MY CONTRACT DUE TO THE GYM EQUIPMENT BEING IN A DISGUSTING STATE (SEATS ON BIKES CRACKED AND TAPED UP, SOME OF WHICH DIDN'T WORK, THE CARPET IN THE WEIGHTS SECTION BEING SOILED BY WHAT SEEMS LIKE EITHER VOMIT OR A SPILT SHAKE OF SOME SORT AND THE GENERAL NEED OF MAINTENANCE AND UPKEEP OF THE EQUIPMENT AND ENVIRONMENT NOT BEING MAINTAINED) I IMMEDIATELY REQUESTED A CANCELLATION FORM AND STATED THE CANCELLATION DATE BEING 26/10/15 AS I WAS ADVISED , COMPLETED THE FORM AND SIGNED SAME. THIS WAS DONE WELL IN ADVANCE. TODAY 03/11/15 MY ACCOUNT WAS DEBITED! I CALLED GLENVISTA GYM AND WAS PUT THROUGH TO JACKY AT ALBERTON, SHE WAS UNABLE TO HELP & TRANSFERRED ME TO YODELLE, I EXPLAINED THE SITUATION WITH YODELLE AND SHE ADVISED THAT MY CONTRACT EXPIRES IN NOVEMBER !! AND THAT I \SHOULD HAVE CHECKED WITH HER AND NOT THE RECEPTIONIST"! DOES ANYBODY IN THIS FACILITY HAVE THEIR FACTS STRAIGHT? AND IF MY CONTRACT EXPIRES NOVEMBER "