Incorrect charges and horrific service YODELLE

<p>In April 2016, I renewed my contract for 2 people with the gym (after 3 years it had expired), I was charged for 5 contracts in April, only 3 of which was legitimate. I called and requested they reverse the amount and was told it was not their fault the contract was not terminated and they will not reverse. I then went on to advise them I will be stopping that payment as this is not what I had signed up for. The payment was stopped between May and November, instead of the matter being sorted out, debites of different amounts was passed through my accounts which resulted in the gym getting part payment for the contracts. In December I cancelled the stop payment and the gym received 3 different payments from my account, the same happened in January. I was contacted by a rude clueless Yodelle, who replies to my emails in bold increased font screaming at me, Firstly I initiated the matter to be sorted out and if Yodelle had taken the time to listen and understand shw would actually understand where the problem initiated. Secondly as a customer I have sent her my breakdown of the account and it differs vastly from hers and once again I get a screaming email. So I am not sure if Yodelle thinks I am stupid or blind that I have to receive communication from a service provider who I contribute to every month. I want this to be sorted out and the correct debit orders to go through my account. </p>