Glen furniture removals

My experience with Glen furniture removals also known as DUNCAN LOGISTICS have treated me unfairly and unjustly. I paid for my sisters goods to be transported from johannesburg to Capetown quoted by Duncan logistics. I paid a deposit and the goods were to arrive in Capetown last Friday on a shared load. After numerous calls back and forth we don't really know what the issue is that he has a 1000 different excuses not to deliver. He says he is waiting for a full load, then come and take our stuff, oh no he will deliver, then the next day come fetch the stuff and ge refuses to refubd our deposit. Remember my sister has already relocated to Capetown and is waiting for her stuff. The goods is now laying at Northgate storage facility which jabu the owner of Northgate storage has confirmed. Why is the goods at Northgate storage? Duncan is the most arrogant man and he has blocked my calls and says I can do whatever I want as he is not afraid. We are talking about people's furniture and hard earned money. My sister has relocated with no work,no money trying to find work in Capetown and rebuild their lives. This is such a blow to them as they have not even a bed to sleep on. I have the proof of payment and all recorded messages regarding this matter.