Con Artists with Plaque Orders

I write to you with deep disappointment as a client. One start is too much stars for this company. I placed an order on 26 December 2024. I placed an urgent/priority order. They accepted the order on 26 December 2024. Time passed and I had not heard from them until I contacted them via their instagram page asking about my order. Only then did they tell me that they are closed and will reopen the second week of January 2025. Note after they took my payment. I received my order today, 27 Janaury 2025. Why would they accept an order so late in the year and not ensure that me, their client is aware that they are closing and I will only receive my order in January 2025? No where on their website or on their instagram page did it inform clients the period of time they will be closed over the festive season. They also took my money for a priority order, but this was no longer a priority order, given that the time from the order until I received the product was over a period of a month. In addition, the product is such a let down, the glass is scratched which certainly could not have been the couriers. At first I thought I needed to just clean it, but once it was clean all I could see was scratches. The photo is clearly cut skew, and I am shocked that at this stage they do not have a guillotine which is extremely easy to use and cut paper straight. The glass is obviously skew and I cannot believe that they also do not have a glass cutter. No care and attention has been taken in putting my order together, this is very poor quality for the price I have paid in money and time. They had 1 whole month to make it special given that I waited so long. The glass is chipped in one corner, and this too is not the courier as the product was wrapped well, and sealed off well. In their terms and conditions they claim that there are 8 stages, and that they communicate with each stage. Yet they did not communicate, and proceeded on the 13 of January to say that they will not be communicating on the stages of creating the product, going against their own terms and conditions. I of 'cos did not expect communication regarding framing as no framing was done. In their "Our Story" on their website, they also claim that they refund clients, then in their terms and conditions they say that they do not refund..so what is it? Also in their terms and conditions they say that they respond within 24 hours, let's see. All in all, this was an awful experience given how long it took to receive the plaque and then what a let down with the condition and low quality of the plaque. I will not promote this company and I will never make use of their services again, and that is sad.