Pathetic after-sales service

My insurance authorized Glass Doctor to replace my windscreen on 23/10/2017. To start, Glass Doctor did not arrive on the day of the appointment. The replacement was done after I had contacted them directly to re-arrange an appointment.

Glass Doctor had installed a Warped windscreen which was very noticeable. Although it was SABS approve, the quality of the Windscreen was poor. Not only was the Windscreen warped (a safety hazard), the installation team damaged my vehicle in multiple locations. Their team did not use the correct tools for the installation, nor did they remove the necessary plastic panels to install the windscreen correctly. There were no suction-cups used. The windscreen was installed skew which resulted in air entering my cabin whilst driving. The paint on the edges of my windscreen opening was damaged during the windscreen removal process. Damage was also done to the plastic components at the bottom corners of my windscreen.

I had reported my findings on the day of installation and sent a video of the warped windscreen along with pictures of the damages the day after (24/10/2017). To date, the damages have not been resolved although the installation team acknowledged all the damages. The new windscreen was only installed on 23/11/2017. I had to drive my vehicle with a warped windscreen for a month and Glass Doctor was not concerned that this is a safety hazard.

In summary: A warped windscreen was initially installed: This was acknowledged by the Glass Doctor installation team. Damage to paintwork on the edges of the windscreen opening: This was acknowledged by their team on the driver-side panel of the windscreen opening. Damage to plastic panel below windscreen: This was acknowledged by their team, however, they could not explain how it had happened as it is prominent on both ends of the panel. Air entering cabin: This was acknowledged by their team. Mis-aligned VIN Number: This was acknowledged by their team and the reason was explained to me. The VIN was clearly visible so I did not have an issue with this.

Apart from the windscreen being replaced, nothing has been done about the damages. From the responses received from Glass Doctor, it is evident that they are avoiding liability for the damages they have caused. I will not use them in future, nor will I recommend their services.