ZERO service from Glasfit Silverlakes

<p>I contacted Glasfit Silverlakes to request a quote on a window for my Mahindra that needed to be replaced. After the third phone call after not hearing from them, I was told to log the claim on their website, which I did. I received a sms that the claim had been received and would be processed. After 2 weeks not hearing from them, I contacted them to follow up. They did not know about the claim and had not even ordered my glass. Another week went by and I had to follow up again, no phone call from them. I was promised the glass would be the next morning, I can bring the vehicle in. Sat and waited at their offices for an hour before any one pitched up. Then they inspected the glass they received which was an air filter, not a window! They would order it and get back to me and replace it on site for my troubles. Follow up again a week later, still no window. It has now been 5 months and they still don't have my window and according to their system now my window was never ordered!!!! I am FED up with this incompetence!!!!!</p>