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Esther D

1 reviews | Active since Mar 2014

30 Jun 2021, 13:49

Worst customer experience by Thabazimbi Glass

On the 11th march I’ve sent a WhatsApp to Glasfit Thabazimbi Glass on *** to request them to come over to take windows measurements for blinds, nobody responded,i then sent the second one on the 13th march, with no response again. After a month or so, Archie Diale phoned me from my gate saying he’s there to take measurements,I was out of town and requested him to come back after 14pm since they didn’t notify me, I awaited them nobody came. The following day I phoned his number,no answer. I then went to the shop on the 23rd June, make another request for the windows measurements, windows tinting and the stoep rooftop shading ,assisted by Talla, She promised that she’ll arrange for the following day, I had to go to Modimolle urgently on the 24th,I then contacted Talla and notified her of my unavailability and requested them to attend to my request the following day, she phoned me same day afternoon (24th) to check if there’s somebody at home,I said no, as I’ve already notified that by that day I was out of town, She then said she’ll make a plan for me. On the 25th,I awaited them at home ,in the afternoon at 12:16pm I decided to phone and enquire about their coming, I spoke to somebody on the number mentioned above,and she said to me ,she’ll check something and get back to me,since I awaited her to call till today. I’ve been waiting for Thabazimbi glass to attend to my request from Friday till today,Wednesday. I’ve cancelled my meetings, trips and other important tasks to accommodate them. I feel very very offended because this treatment has colour written all over it, I’ve came to the point of exposing them as they treat people accordingly to their race.these people they don’t have respect for their clients, enough is enough with these pathetic customer service rendered and disrespectful manner . Their business line is ***. Something needs to be done!

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Replies (1)
Glasfit
Glasfit's reply02 Jul 2021, 13:40
Official
Good Day  Ms Diboko 

We acknowledge with many thanks receipt of your review.

Kindly note that our CSI Department will be contacting you directly.

Kind Regards

Glasfit CSI Department