Worse service ever

Worse service ever I registered a claim last month already. It was approved for glass, glass fit 24 July sent me the ref number for my claim. They never bother to come and fix my car, after getting another company that was willing to assist and I told Melissa from the Insurance that I prefer this new company since last week she never called me back. Everyday I send emails to ask for the manager no one is calling me, just for a glass excess of more than R1000 that's too much