Windshield Confusion

Glasfit was recommended by my insurance company to repair a cracked windshield. The ref # is ********** . The claim was processed on 25/01/2018 at their Bryanston branch. As I did not hear back from Glasfit Bryanston by 29/01/2018 I called them on ********** on the 29th: the consultant I discussed the matter with stated that the windshield would be ordered on the same day and asked if I had automatic wipers. I informed her I did not. She said the windshield would be available by the 31st; no further communication was given until 05/02/2018, when I got a phonecall from ********** . I was then asked by a different consultant if the windshield needed to be replaced or a crack repaired. I informed her that it needed replacement and this had already been communicated to a different consultant. Again, I was asked if the car had automatic wipers - again, I said no. I was informed that the windshield would be ordered by 05/01/2018 and I could come in on 07/02/2018. I am hesitant to believe this communique in light of the afore-mentioned history.

I am very unhappy with this service. There appears to be confusion amongst the various staff members and a general case of 'broken telephone' which needs to addressed in order to improve service delivery.