Windscreen Replacement

just now If I could I would give them a zero. Terrible service I have ever experienced. My claim was finalsed Thursday 12 December 2019 and was told my windscreen will take 2-3 days to be delivered, when I went there yesterday on the 17th of December 2018,I was told they are still waiting for delivery and they lady who did my claim was not in so they cannot confirm if the windscreen has been really ordered. I have been trying to phone them the whole day today was on hold for almost 5min at each attempt. Useless