Waiting 2 weeks for windscreen repair

Thursday 22nd May reported a crack in windscreen. Was told to phone Glassfit. Received sms from both Quicksure and Glassfit re claim. Friday 29th phoned supervisor at Quicksure to find out about claim. He told me delay was in waiting for quote from supplier but will get Glasfit to contact me. 10 minutes later someone form Glassfit phoned to say glass will be with them by 11am Monday 1st. Now Monday 8th. No contact from either Quicksure or Glassfit and still have cracked windscreen...