Unsatisfactory Service Provided (Smash & Grab Tint)

<p> @Glasfitgroup On Saturday the 3rd of Sept 2016 I went to Glasfit at Bellville, 150 Durban Road to do smash and grab tint. I was told by Lawrence (a guy who was doing the tint) that they were only offering two tints such as 35% & 50% and I asked the difference between the two, he explained that 35% is darker than 50%. So I told him that I wanted 35% hence I wanted dark tint. After he finished that I've noticed that there's no change, the tint was clear and I phoned them on Mon morning to complain about that. They asked me to come with the car for inspection. I also googled for the types of tints on Mon as well and only to find out that there's 20% and 15% tints which are more darker but I was checking for 35%. So I've printed the cars with 35% tint and 50% so that I can show them that my car looks exactly as the 50% tint. The guy at the reception desk and the other one behind him in the office didn't give me a good customer service. They called the guy who's doing the tint which was not Lawrence (who attended me on Saturday) to ask if was it 35% that was put into my car and he said yes. So the tint guy explained to me that 20% is ******* for the windows in front but customer can put it at the back. I explained to the guy at the reception that I want to put 20% at the back window only and he told me that I have to pay and I did not agree because I told him it was not my fault that Lawrence didn't inform me about 20%, so we argued. And the guy who was sitting behind him came and asked me with a negative arrogant bad attitude if what happened & I asked him to ask the guy at the reception.</p> <p> </p> <p>They talked in Afrikaans, and not in a standard language that we all can understand, this is happening infront of me, as I was waiting and the guy who was asking looked at me & said that they don't do it...I asked him what he's talking about, he nodded his head again saying yes they don’t do it. So I asked him to speak English because they were talking in Afrikaans as if I was not there, feeling disrespected as a customer. He said that they don't do 20% for all the private cars, they only do trucks and delivery vehicles. I told him that they are telling me two different stories because the tint guy told me that I can do it but not on the front windows, but the back ones. So he said also I had to pay for it on top of R1600 which I paid for the tint. I asked them where is Lawrence anyway, they didn't respond and I asked the tint guy aside and he told me that he's at work off which he's not working there but he was just assisting hence he was not there on Sat. And he said Lawrence just did as he was told for instructions. The tint guy was so humble and trying to explain the best he can & he was so apologetic that he wasn't there on Saturday because he said he would have explained everything to me and then I’ll decide as a customer which tint I want. So I walked out and told them that I'll never go back there and also not to recommend anyone to do the tint there because of their customer service. </p>