Unresolved Customer Complaint

Good day,

I am actually writing this with frustration, this happened last year and every week I get a new excuse.

End of November 2021 I got it by a stone while travelling to work. It broke my sunroof glass. As I am insured by Prime Meridian (PMD), I contacted them and the claim was processed and approved, Their approved glass fitment is Glasfit,

1st SMS (Glass claim authorized. Our tel no: *** ***. Regards, GLASFIT DENVER(AUTOGLASS)

2nd SMS Glasfit received your Insurance Claim. Click on the WhatsApp link and reply Hi for faster claims or request an Agent to call back https://wa.me/***

3rd SMS DEAR CLIENT DUE TO THE RAIN AND MY TEAM BEING OFF WITH COVID THE REPLACING OF YOUR PANARAMIC ROOF WILL HAVE TO BE RESCHEDULED TO 20/12/2021 - PLEASE MAY YOU CALL *** IF IN ORDER KINDEST REGARDS TAMMY GLASFIT

4th SMS Dear valued client, a reminder of your appointment with GLASFIT DENVER(AUTOGLASS) on 2021/12/15 between 09:30 and 12:30. Please contact us on *** if you need to reschedule the appointment, ref ***. Thank You

5th SMS Glass claim authorized. Our tel no: *** ***. Regards, GLASFIT DENVER(AUTOGLASS)

I got linked to Glasfit and chose a Denver branch to fit my glass. At the time I was staying in JHB I took my car for a fitting. They did the job only to find out that they broke a sun protector knop(Image attached, I don't know the correct name). And safety belts were not working, Immediately I let them know, this was December 2021, Ever since I have been getting stories and excuses week after week. The salesperson that assisted me was Tammy who's never attended to this problem no matter how many times I complained, I told them that these safety belts are a huge risk factor and if not fixed and I get in an accident, I could lose my life or survive and possibly my insurer will not approve my claim. I now moved to PTA, I informed them and they never took me seriously. I kept on making a follow up until 2 weeks back. That's when they sent me two empty handed technicians without parts, They came in and I had high hopes that they would have everything necessary to fix my car. I showed them the damage and they agreed that for you to take off the sunroof you need to strip the car and that's how this part got damaged. A technician by the name of Freddy confirmed. He also promised that he will get it resolved before the end of the week.

Two weeks have passed and I still have the same issue. I am taking this matter forth including my lawyers to help me get this resolved. One thing I know is I will never drive to JHB and spend on fuel to get my car fixed as I indicated to them from last year December 2021 to fix my car. Now it is End of Feb 2022 and it doesn't look like they are planning on fixing my car. This car I bought in March 2021 was brand New, all the parts were brand new and today i have to argue to get it fixed when they broke a part in my car and never said a word until i found out myself.

Primeridian Policy No: (MX***) This is what we have to deal with, paying full premiums but your third party damaging our cars instead of fixing.

Glasfit You guys have this week to get matter resolved, if not I will show you guys that I can be stupid, I am tired of complaining and getting excuses. I want my car fixed.