Unhappy with service received

Good day,

I am quite disappointed in the service I received from Glasfit Trichardt. At first I had no complaints, the staff where friendly and more than willing to help. After I went to pick up my vehicle I noticed something was off, the bonnet seem to be not closed properly. After I opened the bonnet I saw that two of the rubbers used in the engine bay where not replaced/fitted back in their original place, instead it was only loosely placed in the engine bay. After further inspection I noticed that the ***ling was broken and loose. I went back to the branch and explained to them what the situation is. The staff's attitude immediately changed from the previous day, saying things like the ***ling is old and it cannot be helped that it had broken, but before this they denied the fact that they had broken it. I was told that they would call me back and give me feedback, I replaced my window on Monday 15 October 2018 and went to them on Tuesday 16 October 2018. I still have not received any feedback from them and I am really disappointed in the service I received. Thank you very much for looking into this.

Regards, Tyron