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Madoda D

1 reviews | Active since Nov 2017

10 Nov 2017, 20:25

********* company

I had a windscreen claim with my insurer, ABSA Idirect, whom directed me to Glasfit to have the windscreen replaced. I went to Glasfit Centurion on 09 September where they proceeded to replace the windscreen. prior to the change, they assessed my vehicle with myself present and not damages were found. After the replacement was done, I entered my car and found my BMW iDrive screen cracked. I immediately advised the 2 workmen and manager of the issue. the manager and I both took picture of the crack and was advised that they would call me. After days past with no call, I contacted them, to which they advised that it would be handled by Glasfit Head office. Till this day, they have not bothered to call. when I contact them they feed me stories and it has been 2 months without the matter being resolved. I have never met a company that has such ********* behaviour in my life and want to reassure them that I will not let this go until YOU OWN UP to your faults. I want my screen fixed.

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Replies (5)
Glasfit
Glasfit's reply13 Nov 2017, 08:36
Official

Good Day Mr Dikwayo

Please rest assured that this matter has not been left hanging in the wind. We have been emailing you lawyer as per your request with regards to this matter. The branch manager has put in a claim with our insurance company, they will resolve this issue for you and will be in contact with your lawyer. As stated in previous mails the claim is currently with Marsh insurance. Will be in contact with you soon.

MD
Madoda D's update28 Nov 2017, 14:45
Reviewer Update
Good Day Glasfit Please be so kind as not to be misleading with your answers, I will put facts on the table and require yourselves to do same. The last communication was initiated by myself on 25 October 2017, after I had no response from yourselves since September, you advised the following 1. The case has been submitted to our insurance company, Sha c/o Marsh for further investigations. 2. The consultant attending to the case has been given all of the information and paperwork with regards to the matter. 3. I have been advised that there will be direct contact from the insurance company to you, I will not be able to assist as it is now being dealt with by our insurance company. My lawyer rep**** asking for a claim number which was never provided and that was the end of it. Until today Glasfit has not dealt with this appropriately, I need answers to the following: - Claim number - When you intend to resolve the matter (taking in to consideration that I have been waiting feedback since the incident occurred (09 September)
MD
Madoda D's update28 Nov 2017, 14:48
Reviewer Update
Good Day Glasfit Please be so kind as not to be misleading with your answers, I will put facts on the table and require yourselves to do same. The last communication was initiated by myself on 25 October 2017, after I had no response from yourselves since September, you advised the following 1. The case has been submitted to our insurance company, Sha c/o Marsh for further investigations. 2. The consultant attending to the case has been given all of the information and paperwork with regards to the matter. 3. I have been advised that there will be direct contact from the insurance company to you, I will not be able to assist as it is now being dealt with by our insurance company. My lawyer rep**** asking for a claim number which was never provided and that was the end of it. Until today Glasfit has not dealt with this appropriately, I need answers to the following: - Claim number - When you intend to resolve the matter (taking in to consideration that I have been waiting feedback since the incident occurred (09 September)
Glasfit
Glasfit's reply28 Nov 2017, 15:18
Official

Good Day Sir

I have sent an email through to the insurance company, they assured us that the matter would be resolved form their side, i have also Cc'd Krishma so that she is also aware of all of the correspondence between the branch director as well as consultant from Sha Insurance company.

MD
Madoda D's update06 Dec 2017, 12:10
Reviewer Update
Good Day Glasfit This matter is still not resolved (after 3 months of waiting) instead I was forwarded an email by my Lawyer in which your insurance company (Marsh) was asking which matter you were referring to. I request that the National Franchise Manager Mr Lodewick addresses this matter with urgency