Total idoits

Did a claim through my insurance they sent me to glassfit blackheath they confirmed I can come through they stripped out my glass just to tell me the can't repair my glass as they don't have the glass, my question why strip a client's car when you don't have the spares and top of it confirm the client can come now I am *****ed with no glass and no transport total idoits rather ask your insurance company to get another glass company