1 reviews | Active since Jul 2016

22 Dec 2017, 16:47

The worst service ever

I waited 3 and a half hours for my windscreen to be replaced, only to be told they ordered the wrong one for my car. I then left and they didn't ***** back my wipers. The next day I called the shop, they all avoided my number only when I called with a different number was there an answer. When I eventually got hold of them a lady called Nonhlanhla said she's going to check with the guy that worked on my car and will call me back shortly. That didn't happen. I eventually called back and asked to speak to Steve, the manager. He said ask the mobile unit to drop it off after 1, it is now 16:45 and a rainy day in Jhb and my car wipers aren't functioning. Cheap service on both days that I went plus today. Wouldn't advise anyone to use that GlassFit, no matter how convenient it is because in terms of location.

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Replies (1)
Glasfit
Glasfit's reply04 Jan 2018, 10:14
Official

Good Day

Please do accept our apologies on behalf of the Glasfit Group for the poor services that was rendered to you at our Bryanston Branch. We are always striving to give all of our clients a great service. It is unfortunate that qualified technician did not manage to complete the work properly for you on you vehicle.

This reflects poorly on the branch and image of the company. I will forward this feedback to the director in order to ensure that such incidences do not occur in future.