TERRIBLE SERVICE

<p>HAD MY BACK WINDSCREEN BROKEN...I WAS DEVASTATED AND SCARED, HAVING LITTLE KIDS IN THE CAR WHILE THIS HAPPENED. I CALLED MY INSURANCE COMPANY AND THEY APPROVED MY CLAIM WITH NO HASSLES AND ADVISED THAT GLASSFIT WILL CONTACT ME. NO ONE CONTACTED ME ON THE SATURDAY AND I HAD TO CALL THEM TO FIND OUT IF THEY HAD RECEIVED MY CLAIM AND WERE THEY PROCESSING IT. SPOKE TO STUART AND HE SAID HE WILL ORDER THE WINDOW AND THEY SHOULD HAVE IT BY MONDAY OR TUESDAY. I CALLED YESTERDAY (15 MAY)TO FOLLOW UP (NO ONE CALLED ME FROM GLASSFIT AGAIN)AGNES ADVISED THAT STUART WAS NOT IN AND SHE WOULD FOLLOW UP AND GET BACK TO ME (NOTHING, SHE DID NOT CALL) CALLED TODAY AND THE GLASS IS STILL NOT AVAILABLE, AGNES IS TELLING ME ALL SORTS OF STORIES OVER THE PHONE EVEN ASKING ME FOR A DEALERS NUMBER WHERE SHE CAN GET THE GLASS. WHAT TYPE OF SERVICE IS THAT????? WITH THIS BAD WEATHER CURRENTLY IN JHB, GLASSFIT IS JUST MAKING MY LIFE MORE MISERABLE...I STILL DO NOT HAVE MY WINDOW FIXED!!!</p>