STILL WAITING ON A RESPONSE

CENTURION BRANCH

After processing my insurance claim through Dial Direct, I received an SMS from Glasfit CENTURION with a reference number and a contact number. For THREE days, I tried to get someone to answer the phone. It just rang and rang and rang. On DAY 4, I hit the jackpot. Someone actually picked it up! But my joy was short-lived after the gentleman on the line said he would have to phone VW for the specific window they would need to replace. His last words to me were, "Give me 30 mins, sir, I'll call you back. It's been four days (including all the public holidays), and still no callback. I've tried phoning the number again, but it rings once and then drops the call. I've tried several times. Are they closed? I have no idea what is happening other than I have to drive around with a taped-up window while we have loads of rain.

Poor customer service is all that comes to mind. Does Dial Direct know that this is how their customers are treated?