Still waiting for a booking, 2 weeks and counting

I have submitted a claim with First for Woman on the 11th of Nov 2015 regarding my windscreen.<br> Glasfit was supposed to contact me within 30min, thois never happened.<br> I followed up a day after my claim, and again no feedback or call back form Glasfit received.<br> I contacted them again the week thereafter, and followed up 3 times in that week.<br> <br> Every time it is the same story - reception advised that they are busy, and takes all my details in order to get someone to phone me back, 24-48 hours later, I would contact them again, to hear the same, but never receiving a call back.<br> <br> It is now 2 weeks later, and I am yet to receive a call from Glasfit to assist me in making a booking to bring in my vehicle to have the windscreen replaced.<br> This service is shocking, or the lack thereof. Extremely disappointing.<br>