Shocking service from Glasfit Bedfordview

Unacceptable service received from Glasfit Bedfordview. I planned my front window change in advance. Scheduled for Tuesday 12h00, got a call around 10h00 stating that the new window received was cracked and we will need to reschedule. I explained that I am driving to Namibia for the long weekend and it must be done prior. A new appointment was received for Thursday 12h30 and upon arrival, a new window hasn't even been ordered. I explained that I need the repair done before I leave. I got a lame phone call just saying they cannot get hold of their driver, so sorry, the window will only be collected on Tuesday next week. Absolutely no attempt to even try go the extra mile for the customer...very poor service!! Lastly, the repair area where they work on the cars, is in a ba*****t with tiny space to work as there are empty boxes standing all over the place