Shocking service and poor communication from Glasfit and IntegriSure

On Wednesday 7 February on the way to Newcastle a rock smashed my car windscreen. On the way I phoned my insurance, IntegriSure who told me to contact either PG Glass or Glasfit who in turn will arrange for authorization to have the windscreen replaced. I duly reported the incident to Glasfit in Newcastle who assured my wife that they will send through the details to IntegriSure and once authorisation was obtained will do the replacement. I went to Glasfit on Thursday morning 8 February to hopefully have the windscreen replaced, only to be told that they are still waiting for authorization and will transfer the request to Umgeni Glasfit, closer to my office as we concluded business in Newcastle that same morning. I tried to get through to IntegriSure driving back to Durban to no avail. On Friday morning 9 February I phoned IntegriSure to be told they never received the request for authorization but will assist and Glasfit Umgeni will phone back in 10 minutes. I phoned Glasfit Umgeni durin the afternoon to be told that "Rodney" will phone me to make the necessary arrangements to have the windscreen replaced. I phoned IntegriSure again on the 12 February and spoke to "Quinton" again who assured me Glasfit will phone me in 10 minutes to make arrangements for the replacement of the windscreen. I have yet to have a phone call from Glasfit Umgeni and yet to have a call from IntegriSure to follow up on their shocking level of service.