1 reviews | Active since May 2011
Really bad service
<p>I phoned Glassfit Somerset West on 17 August 2016 for a quote for a shower door. I talked to Carl who said he would send someone to do the measurements for the quote immediately, which he did. On Thursday afternoon, 18 August, I still have not heard anything from them and phoned again. I was told by the receptionist that she would follow up immediately and someone would phone me back. By 22 August, I still have not heard anything and phoned again. I talked to Jaco who said someone will phone me back within 10 minutes. And once again, not a single word. This morning, I received a call and before I could answer, the call was disconnected and there was a voicemail from Carl, providing me with the cost for the work and he had the audacity to say that I must let him know about the quote. I was totally stunned. This does not even fall into the category of “service” and come hell or high water, I will never do business with Glassfit again.</p>
Good day, Glasfit headoffice does not condone this level of customer service at all. We apologise for your frustration and bad service you have received. We are investigating your incident and will take necessary action in order to set this straight. We work hard to ensure our customers have a good experience at our branches country wide and are very upset that you have been treated like this. Please accept our sincere apology.
Good day, Glasfit headoffice does not condone this level of customer service at all. We apologise for your frustration and bad service you have received. We are investigating your incident and will take necessary action in order to set this straight. We work hard to ensure our customers have a good experience at our branches country wide and are very upset that you have been treated like this. Please accept our sincere apology.