Poor windscreen installation.

I took my VW Passat to Glasfit in Rustenburg on Monday the 17th August to have my windscreen replaced. I was instructed not to wash the windscreen for a few days in order to let the windscreen \set". On Friday 21st when my car was washed it was discovered that there were gaps at the bottom of the windscreen on both sides which could allow water to enter the car. I took it back to Glasfit and spoke to Miekie who said that the installation was not right and the windscreen was not placed correctly. She also said that they had been having trouble with the installation staff. A new windscreen was ordered and a team came to install it at my premisis on Friday the 28th August. Again the installation team left a gap at the bottom on the drivers side. I reported this to the insurance company and they contacted a lady called Varushka (The owner?) who contacted me and came out to look at the installation on the same day. She agreed that the installation was not correct and that she would look into the matter. It has almost been a week and have heard nothing. I feel that this is extremely pathetic service from this company and would definitely not recommend them!"""