Poor Service and customer relation

On the 29 March during the early hours of the morning my car was broken into. I then took the vehicle to Glasfit in Belville to have this replaced and to date I have not been given a receipt. I have spoken to management a number of times and even visited the out let and was promised a follow up which to date has not happened. A few days later I then realised that my Hugo Boss fragrance was ****** from the drivers side door pad. This was also reported and nothing has been done since. I am still waiting for the invoice so I can submit this to my insurance company.