poor service
<p>I took my car in for a windscreen replacement after claiming it from the insurance. I went there 8:30 on 7 August 2017. I was advised the car will take 3 honours of which I gave them extra 2 hours and returned at 13:00. By then still the car was not.finished and they asked me.to return at 15:00 since they wanted to do a proper job! I abided. Finally after taking the car and driving home I noticed some sounds from the windscreen area and it increased even more! To this.moment its even worse. I contacted my insurance and advised me they have escalated the matter. I took the car back to them and they wanted to charge me additional excess for their poor service. Be because of their poor workmanship they want to shift the blame on the Client. Even when I returned they didn't show any empathy to solve the problem, i waited additional 2 hours for.them to attend to my quiry, possibly because I am bLack as Miway treats its Clients.</p>
Good Day
We would like to sincerely apologise for the poor service that you received from our Zeerust branch. This is not the way we want our clients to be treated. We value all clients and want to ensure that the service rendered is of high quality always. This was clearly poor workmanship from our Zeerust branch due mostly to the delay in fitment of your glass.
I will be forwarding this feedback to the Zeerust branch to ensure that such incidences do not occur in future. To also entrench the importance of giving all clients that walk through our doors the great service that is expected and needed.
Good Day
We would like to sincerely apologise for the poor service that you received from our Zeerust branch. This is not the way we want our clients to be treated. We value all clients and want to ensure that the service rendered is of high quality always. This was clearly poor workmanship from our Zeerust branch due mostly to the delay in fitment of your glass.
I will be forwarding this feedback to the Zeerust branch to ensure that such incidences do not occur in future. To also entrench the importance of giving all clients that walk through our doors the great service that is expected and needed.