Poor customers service
<p>I had an attempted break in on friday, logged a claim with my insurance and they appointed glassfit to repair the window ref# ********** . I was promised you will come out on friday. No call received till now. I called on sat and was told branches closes at 12 and other guys cant make it. My family was at risk the whole weekend having to sleep with broken windows while some of you are sitting comfortably and safe with your families. I just wonder why my insurance still have you as their service provider while we get such **** service.</p>
Good Day Mr Msiza
I would like to sincerely apologise for the poor service you received at our Springs branch. I have contacted them to inform them that you were left quite disappointed at their level of service. I also advised them we cannot allow such actions to exist as we pride ourselves in offering excellent service to all of our clients. I saw that the claim was authorised on the 21st already and the job was only completed yesterday. This is uneccaptable, once again I extend my apologies on behalf of the Glasfit group.
Regards,
Florence
Good Day Mr Msiza
I would like to sincerely apologise for the poor service you received at our Springs branch. I have contacted them to inform them that you were left quite disappointed at their level of service. I also advised them we cannot allow such actions to exist as we pride ourselves in offering excellent service to all of our clients. I saw that the claim was authorised on the 21st already and the job was only completed yesterday. This is uneccaptable, once again I extend my apologies on behalf of the Glasfit group.
Regards,
Florence