Poor communication and poor service
On Wednesday I had submited a claim for my windscreen to be replaced. Glasfit had called me and then communicated that Glasfit Bryanston would contact me to make an appointment. On Thursday at 11:58 am, having not received a call from Glasfit, I had called them and made an appointment. It is now 16:53 and at 15:55 when I had called and only received service after mt fourth time calling, I was assured that they would be arriving. This is poor service, especially when the client has to structure their day according to the time given by Glasfit. This is an urgent matter as I need my car ASAP and am unable to drive with a cracked windscreen.
Good day
On behalf of the Glasfit group we sincerely apologise for the delay in service delivery that you experienced from our Bryanston branch. confirmation was received that the fitment was completed on Friday. we are always striving to give all of our clients great service.
Regards,
Good day
On behalf of the Glasfit group we sincerely apologise for the delay in service delivery that you experienced from our Bryanston branch. confirmation was received that the fitment was completed on Friday. we are always striving to give all of our clients great service.
Regards,