Pathetic Service

On 17 December 2015 I called Glasfit in Cape Town to attend to a glass screen in my apartment. Graham confirmed that it was unlikely that he would be able to have the glass refitted before the end of the year. I accepted that. On 6 January I called him again, and he confirmed that his best fitter will only return the following week, and that he would then attend to the matter. On the 22nd January I called again. Graham apologised profusely for not attending to the matter, promising he would immediately call the tenant to make an appointment. Unsurprisingly, the tenant confirmed just now that he hasn't yet called to make an appointment.