Pathetic Customer service with bad attitude

I took my vehicle for inspection on the 21.12.2015 and was told that the info/certificate will be sent to my insurance which is Miway until i received an sms from Myway stating that they still waiting for the copy of my certificate which i was told it will be sent to them.<br> <br> I went to Glasfit on the 22.01.2016 to ask what went wrong after the inspection but to my surprise, i found a lady by the name of Lydia who was rude to me and giving me bad attitude telling me that theres nothing she can do to help me and they dont keep records for more that a day. She told me I must go back to miway and tell them that its their fault that they didnt receive any copy of the certificate due to the new technology that they were instructed by them to use, she even told me I was wasting her time by coming to them to complain I must go complain to my insurance since they were the ones that send me to them.<br> <br> I don't understand how do you send a customer back to were they come from instead of assisting them and worst of all with a bad attitude.