PATHETIC CUSTOMER SERVICE

Dear First for Woman<br> <br> I submitted a claim on the 9th January relating to a smash and grab incident where my window was broken. I was then given a claim number by my insurance and told that Glassfit will contact me. The head office called me a few days later to ask which branch I prefer and I said Centurion<br> <br> To this day my window has not been repaired so im basically driving an unsafe car with no window<br> <br> I called them on Tuesday and they said they will order the glass and call me back on Thursday. This has not been done. For the mere fact that i have to wait 2 weeks and have to be the one that follows up myself and remind them of ordering a glass is unacceptable.<br> <br> I would assume that a window is an important case and would be resolved within days because of the danger of driving a car like that.<br> <br> I call them today to check whats happening and they say oh yes they do have the glass however they fully booked for this weekend and cant assist me.. How is their lack of communication my problem??? Its been almost 3 weeks since i issued a claim and they still give me stories<br> <br> Their service is pathetic