Pathetic and No service from Glasfit

Pathetic Service and no service - My windscreen was hit by a small stone on the N1 and cracked as soon as the stone hit my windscreen. I called my insurance company (Discovery) and got professional quick service, Glasfit is their service provider, most pathetic company with NO Customer service. they contacted me to make arrangements to replace my windscreen last week Thursday, ( I specifically told them that I am at work from 6am - 3pm, and I work in JHB and stay in PTA) and told me that they need to order the windscreen and that they should have it by Friday or Latest Saturday at 10:30 and that they will call me to schedule an installation. No call on Friday or Saturday. No Call on Monday either. Then this morning they called to book an appointment for 13:00, and I said it is perfect. 13:00 came and went.... no glasfit here to replace the windscreen. I tried to call them at 13:30, no answer, and I called more than 3 times. 14:07 I got a call from Glasfit centurion telling me that the driver is on his way and lost??? Really ??? ***...... How do you call someone more than an hour after your scheduled appointment to tell them they guys are late???? Then they still want directions and the address again, at 2:15, and tey need about 2hrs to fit the glass before i could leave. After I told them I leave work everyday at 15:00. Now they want to reschedule and still expect me to pay the R750 access ?? Really , after the No service and waste of my time??? Discovery should find another supplier. This is not the 1st time I had issues with Centurion Glasfit, this was incident number 3 .