Non existent customer service

I have a windscreen claim through Discovery Insure. Due to my location, I was referred to Glasfit Bryanston. My claim was submitted on the 24th of October. I got a follow up call from Discovery and I told them I have not been assisted. I think they transferred me to branch and I spoke with Daphney.

Daphney apologized for not getting in touch with me. She promised to follow up on something...and never came back.

They got the Glasfit call centre to call me who saw my claim was with Bryanston and tried to call them, call went unanswered and the Glasfit call centre gave up. We are headed into 2018 and nothing...Pathetic. I called PG Glass Bryanston myself and held for four minutes. Daphney answered by asking me to hold and did not wait for a response. I held for a further 3 minutes while she did something else.

She reports she ordered the glass and is not following up.