NO GLASFIT

I drive a Nissan 370z and need a new windscreen fitted. For this car you have to import most of the spares seeing that Nissan do not keep the spares in stock. The moment I reported my damaged windscreen to my insurance company, I phoned Nissan who always import my spares to get me a windscreen seeing that there were no one available in the country. Two days after I ordered the windscreen, I received a call from Glasfit in Vryburg. I told the lady that there is no stock in the country and that I have already ordered one at Melrose Nissan in JHB. I received a call from them last week to tell me that the windscreen has arrived. I notified Glasfit that the windscreen has arrived in JHB just to be told that they will not collect in JHB to fit my windscreen. I don't understand, I got the windscreen, I notified them, must I now also see to it that the windscreen arrives at them to fit, is this the service a client receives from Glasfit. Be real, why are you there, then we will rather use another company that does go all the way to satisfy the client for here you do not get the service. I did tell the manager that I will block him at my insurance company.