Nelspruit Glassfit USELESS untill threatened!!

On the 26th of February i called to order a passanger window for my car. They said it might take a while to get a quotation but they will let me know. Called back the next day. They haven't received anything took my detail again. By the 28th did not here a word. My wife then phoned them only to realise, nothing has been done. She tried to speak to the manager but the consultant did not let her. She used the excuse that the manager was in a meeting. Only to later find out that the manager was in no meeting whatsoever. The manager apologized for the confusion, and to apologize that her employees did not do anything. My wife had to phone back even the manager to find out if they will have a window by today (02/03/2018). The manager informed us that they do not have a window as of yet. We had to threaten them to cancel the claim, then all of a sudden they got a window. Is this really where service is going. Its pathetic.