mR
maritza R
1 reviews | Active since Oct 2014
25 Jul 2015, 11:37
manager having a bad attitude
I came in to galsfit to bring my car for insurance when the manager screemed at me when I told her it is taking for ages to do the inspection on an ipad she was so rude to me what kind of service is that she even said it is fine if I take this up with the insurance but its al about her being rude very very rude she was screaming at me that is not acceptable she is suppose to work with customers every day and if that is the way she works with customers I wil never come here again I wil go to the futurust branch but would never come here again never ever she is so rude
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Glasfit's replyOfficial
29 Jul 2015, 09:56Hello maritza22vr,
We empathise with you, for the way you experienced the inspection service. We would however be remiss if we did not mention that inspections are done on a first come first served bases, each inspection takes on average between 10 to 20 minutes dependent on the requirements of the insurer and the specific vehicle being inspected. We use all viably available resources within our fitment centre's in order to limit the waiting time for a service that is done as a free service to most insurers, and are working on improving efficiencies in this area. We have also addressed your concerns re the managers treatment of you and are quite confident that no-one will experience the kind of attitude that you felt was directed at you again.
We empathise with you, for the way you experienced the inspection service. We would however be remiss if we did not mention that inspections are done on a first come first served bases, each inspection takes on average between 10 to 20 minutes dependent on the requirements of the insurer and the specific vehicle being inspected. We use all viably available resources within our fitment centre's in order to limit the waiting time for a service that is done as a free service to most insurers, and are working on improving efficiencies in this area. We have also addressed your concerns re the managers treatment of you and are quite confident that no-one will experience the kind of attitude that you felt was directed at you again.
Glasfit's reply29 Jul 2015, 09:56
Official
Hello maritza22vr,
We empathise with you, for the way you experienced the inspection service. We would however be remiss if we did not mention that inspections are done on a first come first served bases, each inspection takes on average between 10 to 20 minutes dependent on the requirements of the insurer and the specific vehicle being inspected. We use all viably available resources within our fitment centre's in order to limit the waiting time for a service that is done as a free service to most insurers, and are working on improving efficiencies in this area. We have also addressed your concerns re the managers treatment of you and are quite confident that no-one will experience the kind of attitude that you felt was directed at you again.
We empathise with you, for the way you experienced the inspection service. We would however be remiss if we did not mention that inspections are done on a first come first served bases, each inspection takes on average between 10 to 20 minutes dependent on the requirements of the insurer and the specific vehicle being inspected. We use all viably available resources within our fitment centre's in order to limit the waiting time for a service that is done as a free service to most insurers, and are working on improving efficiencies in this area. We have also addressed your concerns re the managers treatment of you and are quite confident that no-one will experience the kind of attitude that you felt was directed at you again.