Inspection but no report!

On the 30th of July, we took our vehicle for an inspection to Glasfit, Bedfordview, for insurance reasons. The process on its own took about 45 minutes as it seems that the internet connection at the branch is extremely poor. That said, we were told that a copy of the report will be mailed to our insurers, as well as to our private mail box, just about immediately. We took time from our business schedule to have this done, and travelled a far distance to have this done. Guess what - we have not received the report! Glasfit, ensure that we receive this report by the end of business today or we will have no alternative but to cancel our policy with the insurers, as we cannot deal with incompetency!